Purchased a new bedroom and living room. Doris is awesome! No high pressure sales, very patient, and very informative. After the initial purchase, made a slight change to the order (purchased a second dresser instead of a media cabinet) and Doris handled it no problem. The reduction in stars is NOT for Doris. Doris gets 5+. The reduction in stars is for the storage bed. Even with the bed made, you can see the slats on both sides of the mattress and the board. You can see down IN TO the drawers. Yes, the board that goes over the slats and under the mattress was purchased. Neither that nor the mattress fits the frame of the bed completely. I went in to the store tonight and was told that is to give room for the comforter. Their own marketing pictures for this bed shows the comforter/spread tucked in at the foot board and both sides. So, whatever is stored in the drawers of the bed will NOT be 100% covered/enclosed, almost defeats the purpose of putting items in drawers, and you will see the slats.
Though my sales person was pleasant...this experience has been AWFUL! Please do not purchase anything from this brand, but especially do not purchase the stain warranty they sell you at checkout. We have a less than 3 year old sofa and love seat that looks like it's 20 years old. We are not hard on our furniture, do not have pets on the furniture, and DO NOT mistreat our things. The has been the worst piece of furniture I have ever purchased. It soaks up every thing and DOES NOT come clean. They have sent people to our home twice to "clean" the stains only to have them return and be worse!! Now they will not honor their warranty, even though I have reached out several times to tell them how poor these pieces are and how the stain treatment DOES NOT WORK. I have never left a review online before, but I am so disappointed I could not let it go without being said. They mislead you to think it will be guarded from stains when, in reality, I swear it has caused them to be worse. I will never purchase from here again and I will continue to spread the word to those around me to do the same. They do not honor their word.
Worked with sales lady Doris that was extremely knowledgeable and helpful. Felt very comfortable with no high pressure sales tactics. Will definitely ask for her on my next visit.
Thank you to Alex, Doni, & Jasmine for their wonderful costumer service & accommodating spirits. They are always very polite & professional, and willing do what it takes to make the customer happy, regardless of the issue.
Love the pieces we picked out. The sales staff was very friendly and did not hover. I only have 4 stars because of the extended delivery time on our purchase... 3 weeks.
Rooms To Go Furniture Store Alpharetta is a US Furniture Store based in Alpharetta, Georgia. Rooms To Go Furniture Store Alpharetta is located at 10845 Haynes Bridge Rd a, Alpharetta, GA 30022, USA.
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