Great movie theater with decent location. Their seats are amazing which recline all the way and are evenly placed with good slope so view is not blocked.
3 Stars? Yes because even though it's nice, I mean come on... It doesn't fit with Avalon. It should be a luxury VIP Theater with a full menu and wait staff. The chairs are kind of old and it just didn't feel as nice as I've experienced and expected as someone visiting the area for the holidays.
An R-rating on a movie means children under the age of 17 can get in only with a parent or guardian who is over the age of 21. But some theaters are tightening their rules. Children under the age of six are not allowed into R-rated movies at Regal Cinemas, even when they're accompanied by an adult. Mar 19, 2016
He spoke kindly and read the Regal policy on rated R movies to me, which is as follows:
Avalon is a nice atmosphere to go to the movies.... the regal.cinema.is clean and comfy, but the quality and service at the concession stand could do with some work.
Photo ID is required for proof of age. You must be at least 17 with a photo ID, which includes your birth date, to purchase a ticket for yourself for an R rated movie. If you are under 17, or do not have a photo ID, your parent must come to the theatre to purchase your ticket for an R rated movie.
I love Regal normally and it looks so cool on the outside but after you've experience a full service luxury theater (affordable too I might add) it's hard to go back and Avalon is dripping in luxury and refinement and Regal just doesn't live up to that... They need to take a few notes from iPic, Studio Movie Grill (new ones), Movie House and Eatery, AMC Dine-In, etc...
After Maya refunded me the tickets she said we would also have to give our popcorn and drink back if we wanted to be refunded for those.
He then apologized for the way we were treated because of the situation. Him, understanding that we misunderstood! He then asked for the names of the team members who did not handle the situation well.
We left today very unhappy with Regal Cinema. I hope in the future they hire people with better management skills, I don't know if I'll be back to find out. Very unfortunate since we live so close by and we have frequented this theater since it opened at the Avalon.
The ticket taker said that they could not go in without an adult with them, so I asked him if I could speak with a manager. Maya (manager) came over and said no, that even though I was standing there to give permission for them to go in, they still could not go in, that it's policy.
I went in with them and bought them a drink and popcorn from the concession stand. Then we went to the ticket taker so that they could go in.
Hope this helps
The theater is beautiful. That said, the problem is the staff.
She was not pleasant and did not have the customer in mind at all. I don't believe she should be in a position to take care of any customer service situation.
They are both 16 years old. So I googled to find out if I would need to go in with them because I had to take my 13-year-old to gymnastics practice and couldn't stay through the movie. The following answer came up when I googled, I asked: Who is allowed to see rated R movies. This is what came up.
I truly hope that Maya and Bailey can somehow learn to be as capable as Jonathan is, of empathy and concern for their customers and how they feel.
Jonathon asked us to come by and get complementary tickets for a future show. Because of his kindness and his willingness to listen to us, the client, we will go back and you have a 3star rating instead of a 1star.
I asked her if she was kidding and she said no. Then I said why do you want them back, you'll have to throw them away since they've been eating and drinking out of them. She said it was policy.
Another manager came over to refund the concessions. Her name is Bailey. I told her the situation because I felt like what was happening was uncalled for and over-the-top. Bailey replied simply that it was policy, that she had to have the popcorn bag and the drink back.
So I went online and paid for their tickets and took them to the theater.
I just wish this place had a good food/bar situation inside the theater so you could bring stuff in.
Great Movie Theater. They do need some cleaning in the bathrooms, but the seats inside of the theater are cozy and spacious. Very polite and courteous workers. Had a great night!
I went to the concession stand where she asked me to go for the "refund" of the Coke and the popcorn.
After writing the above text, I did follow up with Regal Avalon. I spoke with the Night Manager Jonathan and explained him the what happened.
She tried to get us to have them watch a different movie but that is not what they wanted. That is not why we were there. I told her we would just get a refund and come a different day and time.
My girls were on break from school this week and my 16-year-old wanted to go with one of her friends to a movie called Kingsmen: The Golden Circle, it is rated R. Both girls parents agreed that it was OK for them to go see.
Regal Cinemas Avalon 12 is a US Movie Theater based in Alpharetta, Georgia. Regal Cinemas Avalon 12 is located at 3950 1st St, Alpharetta, GA 30009, USA.
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