Way to blow a simple $2000+ order guys. I truly believe the customer service reps in this Lowe's are under cover agents hired by the Home Depot. They did a fantastic job pushing my business away.
I drove over to the store, filed the complain to the service manager and cancelled my order.
This is a new lowes for me since I just moved here. Friday at 6:30 the place was pretty dead. Needed some tubing cut so I rang the button. No one came. 3 minutes later I cancelled and repressed the button to possibly get their attention. One person walked by, says hi, but would not help. So I went to the tools aisle, got a knife, went pack to plumbing and cut the damn stuff myself. As I went to check out, there are 6 staffers just chilling in the front but only one register open and 3 people in line. This lowes is a wasteland.
We bought a washer and dryer here with delivery and installation. The delivery guys had no clue how to install a washer and dryer and didn't have any tools at all. Good thing I was home to assist or they probably would have just left it in my backyard. This is the second time I've had problems with a delivery from Lowe's. They need to get their third-party vendors in check before they promise a delivery and install. If there is a flood or wiring issue it's on you Lowe's, good luck...
I ordered 2 appliances for delivery in the morning, but for some reason the driver never showed up. I waited til afternoon and called the store for the status. The 1st customer rep. simply told me they have no way of contacting the driver and hang up on me. I called back and demanded to speak to the store manager, and she just kept on putting my line on hold. I waited for another hour and called back the 3rd time, and demanded to speak to the store manager. This time the rep. accused me for screaming on the phone and hurting her ear. The most un-professional part of this is - they don't feel there's anything wrong of them to not able to contact the driver, not even trying at all.
Ethan in receiving and the tiles' manager Jeffrey were extremely helpful. They were so patient with my mom and I, also kind and very knowledgeable! Best experience I've had. They were the literal epitome of great customer service!
The driver finally showed up with my refrigerator but it was damaged. They were also supposed to bring a gas range but the driver brought a gas range installation kit instead. He actually went to my kitchen with the kit and asked me: "Hey! Where is your gas range?" WOW.....
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This store has ridiculous customer service reps.
The store manager contacted me to give them another try, and I did. However, it still didn't go well.
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Staff is extremely helpful. Showed them photos of my dryer and they walked me right to the parts that I needed to hook it up and showed me how to hook up a dryer as I have NEVER done it before. Also purchased a refrigerator from them. Stewart in appliances helped us find the correct fridge for our tight space and set up our delivery. Fair price and friendly helpful staff makes for a happy customer that will drive the extra mile to come back! Keep it up!!!!
But no it's not over yet.....the gas pipe that they installed had a small piece of plastic stuck by the connector and caused a leak. I found it a few hours later and fixed it myself.
I had to go back to the store and talk to the managers to fix their mistakes, and then they finally delivered and installed both of my appliances.
Updated:
Overall, I wanted to give them some credit for trying but I am still very disappointed for the whole experience. It took them total of 4 attempts to deliver my appliances and countless of hours dealing with the customer reps, managers, and the driver.....
Lowe S Home Improvement is a US Hardware Store based in Alpharetta, Georgia. Lowe S Home Improvement is located at 10580 Duke Dr, Alpharetta, GA 30004, USA.
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